The following letter was sent to my Managing Broker last week. I am posting it with my clients' permission.
Mon, 31 Jan 2011
My wife and I closed on the purchase of [address], Stowe in June 2010. This correspondence is long over due, but nonetheless, we are writing to express what an asset Charlie Aronovici is to your company/ business.
We reached out to Charlie in the Fall of 2009 to fulfill our dream of owning a ski home in Stowe. We have been coming to Stowe for most of our lives with our families and knew that Stowe is where we wanted to invest in a second home. Denice had reached out to several real estate agents to find the right person to help us in our search. And right away we knew Charlie was the right person to help us. He was quick in responding to our initial inquiry and followed up weekly with new homes on the market. His attention to detail in our first communications along with his warmth made us so comfortable.
We were ready to travel from our home in Dedham Mass, for our first –tour– of homes. Charlie had sent us a very thorough schedule of times and homes we would be seeing over a 2 day time frame. This would be one of many weekend tours we did with Charlie. And each and every time we met, he prepared such organized daily tours. He was always honest and willing to share his expertise on the market. The time he spent away from his family on the weekends spoke for itself. He was ALWAYS committed to our best interest.
We had an accepted offer on a property in 12/2009 which unfortunately did not go through due to some unforeseen title issues. The reason we bring this up is because it was within this very difficult time where we let this property go, is when Charlie's professionalism and commitment to us, his customers, was exemplary. He stood by our side and brought a sense of calm during a very tough decision process.
There were more tours after the new year and finally in May of 2010, he brought us to [address]. We had an accepted offer 1 week later and closed within 30 days. Charlie was there to answer questions and offer insights every step through the purchase process. I have been in the mortgage industry for over 14 years and I have never come across a buyers agent so truly aware of his buyers needs. His commitment to providing the best customer service coupled with his caring and unconditionally supportive personality, has set a level excellence that we will never forget.
The closing went seamlessly. And to put the icing on the cake, Charlie came [back to the house] with us after the closing and took a photo of us on the deck of our new Stowe home. He then blew the picture up and personally matted and framed it for us as a house warming along with a maple sap bucket filled with all types of Vermont treats. Charlie was exceptional from start to finish. He helped make a dream come true and we will be grateful to him forever.
There is no doubt that we will refer all of our friends and family to Charlie in the future.
With our deepest gratitude-
Jamie and Denice